About Us

At Beloform, we are driven by a passion for transforming ideas into impactful results. As a leader in integrated solutions and strategic development, we specialize in managing innovative projects across various industries. Our success is built on precision, collaboration, and a commitment to excellence. We believe in empowering our team to deliver outstanding results and grow alongside our company.

Job Description:
We are seeking a detail-oriented and experienced Customer Support Manager to lead our support team and ensure high-quality service for our growing customer base. You will be responsible for overseeing customer interactions, developing support protocols, and implementing strategies to enhance customer satisfaction and team performance.

Responsibilities:

• Lead and manage the customer support team to deliver outstanding service

• Develop and implement support procedures, policies, and standards

• Monitor team performance and identify areas for improvement

• Handle escalated customer issues and resolve them efficiently

• Train and mentor support representatives to ensure team success

• Analyze customer feedback and prepare reports for internal teams

• Collaborate with other departments to improve the overall customer experience

• Maintain detailed records of customer interactions and support metrics

Qualifications:

• Proven experience in a customer service or customer support management role

• Excellent communication, leadership, and organizational skills

• Ability to handle high-pressure situations and resolve conflicts

• Strong problem-solving abilities and attention to detail

• Proficiency with CRM systems and support software

• Bachelor’s degree in Business, Communications, or a related field (preferred)

• Experience managing a team in a fast-paced environment

Benefits:

• Competitive salary package ($53,000 - $62,000 annually)

• Health, dental, and vision insurance

• Paid time off and company holidays

• Opportunities for professional development and growth

• Supportive and collaborative team culture

• Modern office in the heart of Cincinnati, OH