About Us:
At Signal Tru Brand, we believe in building tomorrow’s leaders today. As a forward-thinking branding and development firm, we specialize in empowering companies and individuals to reach their full potential through tailored solutions in communication, leadership, and market positioning. Our team thrives in a fast-paced environment where creativity, innovation, and professional growth are not only encouraged but expected.

Job Description

We are seeking a highly organized and proactive Client Experience Coordinator to join our team. In this role, you will be responsible for managing the client journey from onboarding to project completion, ensuring a seamless and satisfying experience. You will act as a key liaison between clients and internal departments to guarantee clear communication, timely execution, and exceptional service delivery.

Responsibilities

• Serve as the primary point of contact for clients throughout their engagement with Signal Tru Brand

• Coordinate client onboarding and ensure all expectations and deliverables are clearly defined

• Track project milestones and maintain timelines to ensure timely completion

• Collect and respond to client feedback and resolve issues in a timely, professional manner

• Collaborate with design, strategy, and marketing teams to communicate client goals

• Maintain detailed records of client interactions and project documentation

• Assist in developing processes that improve the overall client experience

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field

• 2+ years of experience in a client-facing, project coordination, or administrative role

• Excellent organizational and time-management skills

• Strong interpersonal and communication abilities (verbal and written)

• High attention to detail with a client-first mindset

• Ability to manage multiple tasks in a fast-paced environment

• Proficiency with project management tools and Microsoft Office Suite

Benefits

• Competitive salary ($62,000 - $68,000 annually)

• Opportunities for professional growth and internal advancement

• Paid time off and holidays

• Health, dental, and vision insurance packages

• Collaborative and supportive team environment

• Continuous training and development programs