About Us

At Reboot Staff, we believe that excellent service is the cornerstone of professional success. As a leader in providing tailored staffing solutions, we are dedicated to helping businesses grow and individuals thrive. Our mission is to build meaningful partnerships by connecting talent with opportunity, and delivering client-focused service with integrity, efficiency, and care.

Job Description

We are currently seeking a Client Service Associate to join our dynamic team in Madison, WI. The ideal candidate will act as a liaison between our clients and internal departments, ensuring outstanding service, clear communication, and effective support. This is a great opportunity for someone with a customer-focused mindset and a passion for helping others succeed.

Responsibilities

• Serve as the primary point of contact for client inquiries and service needs

• Manage client relationships, ensuring satisfaction and timely issue resolution

• Coordinate with internal teams to deliver effective staffing solutions

• Prepare and maintain reports, documentation, and service records

• Assist with onboarding and follow-ups with placed candidates

• Identify areas for service improvement and contribute to strategic initiatives

Qualifications

• Bachelor’s degree or equivalent experience in business, communications, or related field

• 1+ years of experience in client services, customer support, or account management

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• Ability to manage multiple tasks and meet deadlines under pressure

• Proficiency with MS Office Suite and CRM systems preferred

Benefits

• Competitive salary: $50,000 – $60,000 per year

• Professional development and career growth opportunities

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative team environment