Client Account Representative

  • Full-time

Company Description

About Us

At Reboot Staff, we believe that great talent drives great business. We are a dynamic staffing and workforce solutions company committed to connecting ambitious professionals with forward-thinking organizations. Our goal is to transform careers and elevate businesses by matching the right people with the right opportunities. Innovation, integrity, and growth are at the core of what we do.

 

Job Description

Job Description

We are seeking a highly motivated and detail-oriented Client Account Representative to join our team in Madison, WI. This role is pivotal in maintaining strong client relationships, managing accounts effectively, and delivering outstanding service. The ideal candidate will be a strong communicator, organized, and passionate about client success.

Responsibilities

  • Serve as the primary point of contact for a portfolio of client accounts

  • Maintain regular communication to ensure satisfaction and address concerns

  • Process client requests, manage account documentation, and provide timely updates

  • Collaborate with internal departments to resolve client issues efficiently

  • Monitor account activity and identify opportunities for upselling or additional services

  • Prepare reports and updates for clients and management as needed

  • Ensure compliance with company policies and client agreements

Qualifications

Qualifications

  • Bachelor’s degree in Business Administration, Communications, or a related field

  • 1+ year of experience in account management, customer service, or client-facing roles

  • Strong verbal and written communication skills

  • Excellent problem-solving and organizational abilities

  • Proficiency in MS Office (Word, Excel, Outlook)

  • Ability to work independently and as part of a team

  • Detail-oriented and capable of managing multiple accounts simultaneously

Additional Information

Benefits:

  • Competitive annual salary ($68,000 - $72,000)

  • Professional development and growth opportunities

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Collaborative and innovative work environment

  • 401(k) with company match