Customer Support Manager

  • Full-time

Company Description

About Us

At Next Comms Talk, we believe in the power of clear, accurate communication. As a forward-thinking communications firm, we help organizations streamline internal and external interactions through precise data management and innovative support services. Our team thrives on professionalism, attention to detail, and a commitment to operational excellence.

Job Description

Job Description

We are looking for a Customer Support Manager to lead and develop our support team, ensuring top-tier service and satisfaction for our clients. The ideal candidate is a proactive problem-solver with strong leadership abilities and a customer-focused mindset. You will be responsible for overseeing support operations, improving service processes, and managing a high-performing team.

Responsibilities

  • Manage and oversee the daily operations of the customer support department

  • Lead, mentor, and train support staff to deliver high-quality service

  • Develop strategies to enhance customer satisfaction and issue resolution time

  • Monitor key performance indicators and prepare detailed reports

  • Handle escalated customer issues professionally and efficiently

  • Collaborate with other departments to ensure a seamless customer experience

  • Identify areas for process improvement and implement effective solutions

Qualifications

Qualifications

  • Bachelor’s degree in Business, Communications, or a related field (preferred)

  • 3+ years of experience in customer service or support, with at least 1 year in a supervisory role

  • Strong leadership and team management skills

  • Excellent communication and interpersonal abilities

  • Proficiency in CRM systems and customer support tools

  • Ability to remain calm under pressure and handle complex situations

Additional Information

Benefits

  • Competitive salary ranging from $60,000 to $66,000 per year

  • Opportunities for professional growth and advancement

  • Supportive and collaborative work environment

  • Ongoing training and skill development

  • Comprehensive benefits package including health and dental coverage

  • Paid time off and holidays