About Us

At Property Soar, we are committed to providing high-quality real estate and property management services that help our clients navigate the market with confidence. With a team of dedicated professionals and a forward-thinking approach, we streamline property operations while ensuring our clients receive accurate, timely, and reliable information. Join a growing team where your attention to detail and organizational skills truly make a difference.

Job Description

We are currently seeking a dedicated and professional Customer Service Officer to join our team in Austin, TX. This role involves managing client inquiries, supporting internal teams, and ensuring a smooth, responsive communication process with tenants, property owners, and partners. The ideal candidate will have strong interpersonal skills, excellent organizational abilities, and a proactive mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person

• Resolve issues efficiently and professionally

• Maintain accurate records of client interactions and transactions

• Provide administrative support to the property management team

• Follow up with clients to ensure satisfaction and service improvement

• Coordinate with vendors and contractors to fulfill service requests

• Assist in the onboarding of new clients and tenants

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Proven experience in customer service, preferably in the real estate or property sector

• Strong communication and problem-solving skills

• Detail-oriented and well-organized

• Proficient in Microsoft Office and general CRM platforms

• Ability to handle confidential information with integrity

• Bilingual skills are a plus

Benefits

• Competitive salary ($55,000 - $60,000 per year)

• Opportunities for professional growth and advancement

• Supportive and collaborative work environment

• Health, dental, and vision insurance options

• Paid time off and holidays

• On-the-job training and skill development