About Us:

Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.

Job Title: Entry Level Customer Service Assistant

Location: Charlotte, NC

Company: Shine Social Brand

Job Description:

The Entry Level Customer Service Assistant will support client campaigns by providing excellent customer interactions during events, retail promotions, and in-person activations. This role is ideal for individuals who enjoy working with people, problem-solving, and creating positive customer experiences.

Salary Range: $18.00 - $29.00 per hour, based on experience.

Key Responsibilities:

• Greet and assist customers during in-person promotions and events

• Answer customer questions and provide clear information about client products or services

• Support event setup, execution, and breakdown, ensuring event areas are organized and welcoming

• Distribute promotional materials or samples to customers during events

• Track and record customer interactions and feedback for reporting purposes

• Handle customer concerns promptly and professionally, escalating as needed

• Maintain a clean and organized event or booth space

• Assist the team with inventory management of promotional materials

Qualifications:

• High school diploma or equivalent required; coursework in communications, business, or hospitality is a plus

• Previous customer service, retail, or hospitality experience preferred but not required

• Excellent communication and interpersonal skills

• Ability to work in fast-paced, in-person settings

• Positive attitude with a customer-first mindset

• Reliable and punctual with strong attention to detail

• Comfortable working flexible hours, including occasional evenings and weekends for events

Benefits:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Professional development opportunities.
• Flexible work environment.