About Us
At Hype Tier, we are committed to providing top-tier logistics and fulfillment solutions that keep our partners ahead of the curve. Based in Santa Ana, CA, our team works in a fast-paced environment where efficiency, accuracy, and teamwork define our daily operations. We take pride in our reliable service and dedication to continuous improvement.

Job Description

We are seeking a motivated and detail-oriented Client Account Representative to serve as the primary point of contact for our clients. In this role, you will be responsible for managing relationships, resolving concerns, and ensuring client satisfaction through proactive communication and strategic account support. This is an excellent opportunity for someone looking to build a rewarding career in client services with a dynamic and growing company.

Responsibilities

• Serve as the main liaison between clients and internal departments

• Handle day-to-day communication and account updates

• Identify client needs and recommend tailored solutions

• Monitor account performance and prepare detailed reports

• Resolve client concerns and ensure issues are addressed promptly

• Maintain accurate records of all account interactions and feedback

• Assist with onboarding new clients and ensuring smooth transitions

• Collaborate with sales and support teams to drive client success

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred

• 1-3 years of experience in client service, account management, or customer relations

• Strong organizational and multitasking skills

• Excellent verbal and written communication

• Problem-solving mindset with a high attention to detail

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office Suite and CRM tools

Benefits

• Competitive annual salary

• Career advancement and professional development opportunities

• Supportive and team-oriented work environment

• Comprehensive training and onboarding process

• Paid time off and holidays

• Health, dental, and vision insurance plans

• Retirement savings plan with company match