About Us

At Bela Brand Bat, we are dedicated to creating innovative products that reflect passion, quality, and a commitment to excellence. Our team works in a dynamic and collaborative environment where every employee plays an important role in driving our brand forward. We value dedication, customer service, and a positive workplace culture.

Job Description

We are currently seeking a dedicated Client Service Associate to join our team in Orlando, FL. This role involves direct client interaction, support, and coordination to ensure the highest levels of customer satisfaction. The ideal candidate will act as a vital link between the client and our internal departments, managing inquiries, resolving issues, and ensuring the overall service experience exceeds expectations.

Responsibilities

• Serve as the first point of contact for client inquiries and concerns

• Maintain strong, ongoing communication with clients to ensure satisfaction

• Coordinate with internal teams to address client needs and deliver timely solutions

• Track client service performance and identify opportunities for improvement

• Assist with the onboarding process for new clients

• Prepare and maintain client records and documentation

• Support the development and delivery of presentations and service proposals

• Escalate complex issues to senior staff as needed

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field

• Minimum of 1 year of experience in client service or customer relations

• Strong communication and interpersonal skills

• Problem-solving mindset and ability to handle client concerns with professionalism

• Excellent time management and organizational abilities

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Ability to multitask in a fast-paced environment

Benefits

• Competitive salary between $50,000 and $57,000 annually

• Opportunities for career advancement and professional development

• Supportive and team-oriented workplace culture

• Comprehensive training and onboarding

• Paid time off and holidays

• Health, dental, and vision insurance options