About Us

At Chats Cloud Cover, we specialize in delivering dynamic, scalable communication solutions tailored to modern businesses. Our mission is to streamline customer engagement through innovative technologies and cloud-based platforms. We are driven by excellence, collaboration, and a passion for transforming the digital experience.

Job Description

We are looking for a highly motivated and experienced Customer Support Manager to lead our support team. You will oversee daily support operations, ensure high levels of customer satisfaction, and implement strategies to improve service delivery. This is an exciting opportunity to work in a fast-paced tech environment while driving impact through leadership and operational excellence.

Responsibilities

• Manage and mentor the customer support team, ensuring optimal performance and development

• Design and implement support strategies, workflows, and performance metrics

• Handle escalated customer issues with professionalism and efficiency

• Collaborate with product, sales, and engineering teams to improve service quality

• Monitor support trends and provide actionable insights to upper management

• Ensure timely resolution of customer inquiries and technical issues

• Maintain and improve support documentation and resources

• Drive initiatives to enhance the overall customer experience

Qualifications

• Bachelor’s degree in Business, Communications, or related field

• 3+ years of experience in customer support or service management

• Proven leadership and team management skills

• Strong problem-solving and conflict-resolution abilities

• Excellent communication, interpersonal, and organizational skills

• Experience with CRM and support tools (e.g., Zendesk, Freshdesk, or similar)

• Ability to work under pressure and adapt in a dynamic environment

Benefits

• Competitive salary ($65,000 – $70,000 per year)

• Opportunities for career growth and internal advancement

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative team environment

• Professional development and training programs