About Us

At Signal Tru Brand, we specialize in creating powerful brand identities that resonate with clarity, consistency, and purpose. Our team is dedicated to helping businesses elevate their message and customer experience through innovative strategies and genuine connection. As we continue to grow, we are looking for passionate individuals who thrive in dynamic environments and believe in delivering excellence at every touchpoint.

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team in Toledo, OH. In this role, you will be the first point of contact for our clients, ensuring their inquiries are handled promptly and effectively. You will play a key role in maintaining customer satisfaction and supporting overall operations.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems

• Resolve product or service problems with professionalism and efficiency

• Maintain accurate records of customer interactions and transactions

• Assist in processing orders, forms, and requests

• Collaborate with internal teams to ensure client needs are met

• Follow up to ensure resolution and customer satisfaction

• Monitor customer feedback and report trends to management

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred

• Previous experience in customer service or administrative support (1+ years)

• Strong communication and interpersonal skills

• Proficient in Microsoft Office and CRM software

• Ability to multitask, prioritize, and manage time effectively

• Problem-solving mindset and attention to detail

Benefits

• Competitive salary ($50,000 - $60,000 per year)

• Opportunities for career advancement and professional development

• Comprehensive training and ongoing support

• Health, dental, and vision insurance options

• Paid time off and holidays

• Positive and collaborative team environment