About Us

At Sharpcontra, we are dedicated to transforming ideas into impactful results. As a trusted project management and solutions firm, we specialize in streamlining operations, executing complex projects, and delivering measurable outcomes across various industries. Our team thrives on collaboration, integrity, and a commitment to excellence. Join us and be part of a company where your contributions truly matter.

Job Description

We are seeking a dedicated Client Service Associate to join our team. This role serves as a critical point of contact between the company and our clients, ensuring consistent communication, timely support, and high levels of satisfaction. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced professional environment.

Responsibilities

• Serve as the primary liaison for client inquiries, requests, and issue resolution

• Maintain accurate records of client interactions and service updates

• Coordinate with internal teams to ensure client needs are met promptly

• Assist in onboarding new clients and managing account changes

• Monitor client satisfaction and proactively address potential concerns

• Prepare service reports and provide updates to management as needed

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred

• 1–3 years of experience in a client-facing or administrative role

• Excellent verbal and written communication skills

• Strong organizational and problem-solving abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and handle multiple tasks

Benefits

• Competitive salary ($54,000–$60,000 per year)

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for career advancement

• Professional development and training programs

• Supportive and growth-focused work environment