About Us

At Story Lane Box, we specialize in bringing brand stories to life through immersive campaigns and tailored strategies. We believe that every brand has a unique voice, and our mission is to amplify it through innovation, creativity, and a deep understanding of market trends. Based in Cincinnati, OH, our dynamic team thrives on collaboration, growth, and a shared passion for building brand value across diverse industries.

Job Description

We are looking for a dedicated Customer Support Assistant to join our team in Cincinnati. This position plays a vital role in ensuring our customers have a smooth and satisfying experience. The ideal candidate is detail-oriented, empathetic, and thrives in a fast-paced, problem-solving environment.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Resolve product, billing, or shipping issues with efficiency and care

• Maintain a high level of product knowledge to provide accurate support

• Document and track recurring issues for internal teams

• Collaborate with fulfillment and operations to ensure timely order resolution

• Contribute to improving customer support workflows and processes

Qualifications

• High school diploma or equivalent (Associate or Bachelor’s degree preferred)

• 1–2 years of experience in customer service or support roles

• Strong verbal and written communication skills

• Ability to handle high volumes of inquiries with patience and professionalism

• Comfortable using CRM software and standard office tools

• Problem-solving mindset and a positive attitude

Benefits

• Competitive salary ($50,000–$60,000 per year)

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for career growth and professional development

• Supportive and creative work environment

• Employee discounts on all Story Lane Box subscriptions and merchandise