About Us:
At Messa Sync, we are driven by innovation, collaboration, and a commitment to excellence. As a dynamic and rapidly growing organization, we specialize in delivering customized solutions that enhance operational efficiency and business performance across a variety of sectors. Our team is passionate about leadership, development, and empowering individuals to unlock their potential.

Job Description
We are seeking a dedicated Client Service Associate to join our Tampa team. The ideal candidate will be responsible for providing outstanding support to our clients, handling inquiries with professionalism, and ensuring a smooth and satisfying customer experience. This role requires strong communication skills, a customer-first mindset, and the ability to resolve issues efficiently.

Responsibilities

• Serve as the first point of contact for clients via phone, email, or in person

• Assist clients with account-related inquiries and service requests

• Maintain accurate and up-to-date client records in our system

• Coordinate with internal departments to ensure timely resolution of client needs

• Provide clear and concise information about products and services

• Follow up with clients to ensure satisfaction and address any concerns

• Identify opportunities for improving client service processes

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• Minimum 1-2 years of experience in a client service or customer-facing role

• Strong verbal and written communication skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Excellent problem-solving abilities and attention to detail

• Ability to handle confidential information with discretion

• Team-oriented mindset and a positive, professional attitude

Benefits

• Competitive salary ($54,000 – $60,000 annually)

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for professional development and career growth

• Supportive and collaborative work environment

• Employee assistance program