About Us

At Signal Tru Brand, we are dedicated to helping our clients amplify their message through impactful promotional strategies and unforgettable event experiences. Our team specializes in brand visibility, customer engagement, and strategic event execution. With a focus on excellence, innovation, and teamwork, we aim to create compelling brand narratives that leave a lasting impression.

Job Description

We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team in Toledo, OH. This role is essential in providing exceptional support to our clients, resolving inquiries efficiently, and ensuring a positive experience with our services.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Resolve issues and provide accurate product or service information

• Document customer interactions and escalate complex issues when necessary

• Maintain a high level of professionalism and empathy in all communications

• Collaborate with internal teams to improve customer service processes

• Identify recurring customer concerns and recommend process improvements

Qualifications

• High school diploma or equivalent (Associate or Bachelor’s degree preferred)

• Minimum 2 years of experience in a customer support or client service role

• Strong written and verbal communication skills

• Excellent problem-solving and organizational abilities

• Proficiency with customer service software and Microsoft Office Suite

• Ability to work independently and as part of a team

Benefits

• Competitive salary ($55,000 - $60,000 annually)

• Opportunities for growth and advancement within the company

• Comprehensive training and onboarding

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and team-oriented work environment