About Us:
At Next Comms Talk, we specialize in delivering cutting-edge communication solutions tailored to empower businesses of all sizes. Our mission is to bridge the gap between technology and effective communication, ensuring our clients stay ahead in a fast-evolving digital world. With a strong focus on innovation, reliability, and personalized service, we aim to redefine the way companies connect, communicate, and grow

Job Description

We are seeking a Customer Service Representative to join our team in Boston. The ideal candidate will be the first point of contact for our customers, providing support, resolving inquiries, and ensuring satisfaction with every interaction. This is an exciting opportunity for a professional who values communication, problem-solving, and delivering exceptional service.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner

• Resolve product or service issues by clarifying the customer’s complaint and determining the cause

• Provide accurate, valid, and complete information using the right tools and methods

• Follow communication procedures, guidelines, and policies

• Escalate unresolved issues to the appropriate departments as needed

• Maintain records of customer interactions and transactions

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree is a plus

• 1+ year of customer service or call center experience preferred

• Strong verbal and written communication skills

• Ability to multitask, prioritize, and manage time effectively

• Problem-solving skills and attention to detail

• Proficiency in basic computer applications and CRM systems

Benefits

• Competitive salary ranging from $43,000 to $50,000 per year

• Professional growth opportunities and career development programs

• Supportive and collaborative team environment

• Paid time off and holidays

• Health, dental, and vision insurance options

• On-site training and continuous learning opportunities