Client Account Representative

  • Full-time

Company Description

About Us

At SharpContra, we are committed to delivering innovative business solutions that streamline operations and enhance workplace efficiency. Our team is made up of forward-thinking professionals who value integrity, performance, and collaboration. With a strong foundation in administrative support and client service, we empower organizations to function at their highest level.

Job Description

Job Description

We are seeking a Client Account Representative to join our dynamic team in Boston, MA. In this role, you will serve as a key point of contact for clients, ensuring their needs are met with professionalism and efficiency. You will be responsible for managing client accounts, building lasting relationships, and supporting the delivery of tailored solutions to exceed client expectations.

Responsibilities

  • Manage and maintain a portfolio of client accounts

  • Serve as the primary liaison between clients and internal teams

  • Address client inquiries, concerns, and requests in a timely manner

  • Monitor account performance and identify opportunities for improvement

  • Prepare reports, presentations, and account updates as needed

  • Collaborate with sales, operations, and support teams to ensure client satisfaction

  • Support contract renewals, upselling opportunities, and service optimizations

Qualifications

Qualifications

  • Bachelor’s degree in Business Administration, Communications, or a related field preferred

  • 1–3 years of experience in client service, account management, or sales support

  • Excellent communication, organizational, and problem-solving skills

  • Strong attention to detail and ability to manage multiple priorities

  • Proficient in Microsoft Office Suite and CRM platforms

  • Ability to work independently and collaboratively in a team environment

Additional Information

Benefits

  • Competitive salary ranging from $55,000 to $65,000 per year

  • Professional development and training opportunities

  • Clear career advancement pathways

  • Comprehensive health, dental, and vision insurance

  • Paid time off and company holidays

  • Supportive and inclusive work culture