About Us

At Swift 7 Consultants, we are dedicated to delivering innovative solutions that drive measurable success for our clients across various industries. Our team combines strategic insight with deep industry knowledge to help businesses navigate challenges and seize new opportunities. We foster a collaborative environment where professional growth, integrity, and excellence are the foundation of everything we do.

Job Description

We are currently seeking a professional and highly motivated Customer Support Specialist to join our team in Madison, WI. The ideal candidate will provide excellent service to clients by addressing inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. You will be the frontline representative of our company, supporting our mission to build lasting relationships through exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing system in a timely and courteous manner.

• Identify and resolve customer concerns and escalate issues when necessary.

• Maintain accurate and detailed records of customer interactions and transactions.

• Collaborate with internal departments to ensure consistent and efficient customer support.

• Provide product and service information with clarity and professionalism.

• Continuously seek opportunities to improve the customer experience.

• Adhere to company procedures and performance standards.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

• Minimum of 1–2 years of customer service or support experience.

• Strong communication and problem-solving skills.

• Ability to handle multiple tasks efficiently in a fast-paced environment.

• Proficiency in Microsoft Office and CRM systems.

• Detail-oriented with excellent organizational skills.

• Positive attitude and commitment to continuous improvement.

Benefits

• Competitive salary range: $55,000 – $61,000 annually

• Opportunities for career growth and internal advancement

• Supportive team environment with ongoing training

• Development of transferable communication and technical skills

• Full-time position with consistent weekday schedule