About Us:
At Bela Brand Bat, we are dedicated to redefining the shopping experience through style, service, and innovation. Our brand is rooted in quality and a passion for providing our customers with exceptional service and high-end products. As we continue to grow, we are looking for committed individuals who share our vision and values to join our team in creating memorable retail experiences.

Job Description

We are seeking a Customer Support Specialist to provide outstanding service to our clients and customers. You will be the primary point of contact for inquiries, support requests, and post-purchase assistance. The ideal candidate will be detail-oriented, communicative, and dedicated to delivering timely, effective solutions to ensure high customer satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal systems

• Resolve customer issues efficiently while maintaining a positive customer experience

• Process returns, exchanges, and follow up on customer complaints or concerns

• Maintain detailed records of customer interactions and transactions

• Collaborate with internal departments to address customer needs or escalate issues

• Identify recurring issues and suggest improvements to internal processes

• Provide product or service information to customers when requested

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred

• 1+ year of experience in a customer service or support role

• Strong verbal and written communication skills

• Ability to handle difficult or irate customers with patience and professionalism

• Proficient in Microsoft Office Suite and CRM systems

• Excellent organizational skills and attention to detail

• Problem-solving mindset with a proactive approach

Benefits

• Competitive annual salary ($44,000 – $54,000)

• Opportunities for career growth and professional development

• Supportive and collaborative team environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Ongoing training to develop customer service and communication skills