About Us

At Every Word Code, we believe in the power of precise language and creative vision to move brands forward. We specialize in delivering data-driven advertising strategies and captivating campaigns that turn ideas into results. As a company that thrives at the intersection of communication, technology, and creativity, we support clients across industries in achieving lasting visibility and measurable growth.

Job Description

We are currently seeking a detail-oriented and personable Customer Support Assistant to join our team in Austin, TX. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive customer experience. You will work closely with various departments to provide timely solutions and maintain high levels of client satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person

• Resolve customer issues efficiently while maintaining a friendly and respectful tone

• Assist with processing orders, returns, and service requests

• Maintain accurate customer records and update databases

• Escalate complex cases to the appropriate team members when necessary

• Provide feedback to improve customer service processes and tools

• Follow up with customers to ensure issue resolution and satisfaction

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree is a plus

• Previous experience in customer service, client support, or administrative roles preferred

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office Suite and customer service software

• Ability to multitask and remain calm under pressure

• Positive attitude and a strong sense of accountability

Benefits

• Competitive salary: $42,000 - $45,000 per year

• Professional development and internal growth opportunities

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive team environment with ongoing training

• Modern office location in central Austin