About Us

At Every Word Code, we believe in the power of precise language and creative vision to move brands forward. We specialize in delivering data-driven advertising strategies and captivating campaigns that turn ideas into results. As a company that thrives at the intersection of communication, technology, and creativity, we support clients across industries in achieving lasting visibility and measurable growth.

Job Description

The Data Entry Customer Service Representative will be responsible for accurately entering and maintaining customer data in our database, while providing high-quality support and assistance to clients. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate will help ensure data integrity and contribute to an exceptional customer experience.

Responsibilities

• Accurately input customer information (names, addresses, order details, payment data) into the company’s database system

• Verify and correct data discrepancies to maintain up-to-date records

• Respond promptly to customer inquiries via phone, email, or online chat, providing clear and courteous assistance

• Resolve basic account issues, such as order status, billing questions, and address updates

• Collaborate with other departments (e.g., sales, billing, and technical support) to escalate and resolve complex customer concerns

• Produce routine reports on data accuracy and customer service metrics

• Maintain confidentiality of customer information and adhere to data protection regulations

• Identify process improvements to streamline data entry workflows and enhance customer satisfaction

Qualifications

• High school diploma or equivalent required; Associate’s degree or coursework in Business Administration, Information Technology, or related field preferred

• Proven experience (1–2 years) in data entry, customer service, or administrative support roles

• Exceptional typing speed (minimum 50 WPM) with high accuracy

• Strong computer skills, including proficiency in Microsoft Office (Excel, Word) and familiarity with CRM/database software

• Excellent verbal and written communication skills in English; bilingual skills (Spanish/English) are a plus

• Detail-oriented mindset with the ability to maintain focus during repetitive tasks

• Ability to problem-solve and escalate issues appropriately when needed

• Strong organizational skills and ability to manage time effectively

• Professional, patient, and customer-focused demeanor

Benefits

• Competitive Salary: $40,000–$53,000 annually, based on experience and performance

• Health & Wellness: Medical, dental, and vision insurance options starting on day one

• Professional Development: Training programs, workshops, and tuition reimbursement for continued growth

• Career Advancement: Clear growth path within the company, with opportunities for promotion and cross-functional moves

• Work Environment: Collaborative and inclusive culture with team-building events and regular feedback sessions