About Us

At Every Word Code, we believe in the power of precise language and creative vision to move brands forward. We specialize in delivering data-driven advertising strategies and captivating campaigns that turn ideas into results. As a company that thrives at the intersection of communication, technology, and creativity, we support clients across industries in achieving lasting visibility and measurable growth.

Job Description:
We are currently seeking a reliable and professional Customer Support Assistant to join our growing team in Kansas City, MO. The ideal candidate will play a key role in assisting clients, resolving inquiries, and ensuring customer satisfaction across all communication channels. This position is perfect for individuals who enjoy problem-solving, working in a team, and providing outstanding service in a fast-paced environment.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat

• Assist customers in navigating our products and services

• Document client issues and escalate complex cases to the appropriate department

• Maintain accurate records of interactions and transactions

• Follow up with clients to ensure their issues are resolved to satisfaction

• Support internal teams with feedback and client insight to enhance service quality

• Uphold company policies and provide clear, courteous, and timely assistance

Qualifications:

• High school diploma or equivalent required; associate degree preferred

• Previous experience in customer service or administrative support is an asset

• Excellent communication and interpersonal skills

• Proficient in Microsoft Office and basic CRM systems

• Strong problem-solving abilities and attention to detail

• Ability to remain calm and professional under pressure

• Self-motivated with a strong work ethic and team-oriented attitude

Benefits:

• Competitive salary based on experience

• Opportunities for career growth and professional development

• Supportive team environment with ongoing training

• Paid time off and holidays

• Health, dental, and vision insurance options

• Retirement plan participation

• Stable Monday–Friday schedule, 8-hour shifts