About Us

At Nexmos Design, we believe design is more than aesthetics—it's about crafting purposeful visual solutions that elevate our clients’ identities and impact. Based in Kansas City, we are a forward-thinking creative agency that combines innovation with functionality to develop branding, packaging, and marketing solutions that deliver results. Our multidisciplinary team thrives on creativity, precision, and collaboration to help businesses communicate their vision with clarity and style.

Job Description:
We are currently seeking a dedicated and detail-oriented Customer Service Officer to join our growing team. The ideal candidate will play a vital role in supporting our clients, maintaining service excellence, and representing Nexmos Design with professionalism and care.

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, or in person

• Provide accurate information regarding products, services, and project timelines

• Resolve customer concerns efficiently and empathetically

• Maintain records of customer interactions and transactions

• Collaborate with internal departments to ensure client satisfaction

• Follow up on client feedback to improve service delivery

• Support administrative functions related to client accounts

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred)

• Minimum of 1 year experience in a customer-facing role

• Strong communication and interpersonal skills

• Proficiency in Microsoft Office Suite and customer service software

• Ability to multitask and manage time effectively

• Problem-solving mindset with a customer-first approach

• Positive attitude and willingness to learn and grow within the company

Benefits:

• Competitive salary package

• Professional growth opportunities

• Supportive and team-oriented work environment

• Paid time off and holidays

• On-site training and development programs

• Health and wellness support plans