About Us:
At Signal Tru Brand, we pride ourselves on delivering excellence in logistics, branding, and product distribution. Our mission is to support businesses with innovative solutions that streamline operations and elevate customer satisfaction. Headquartered in New Orleans, LA, we maintain a culture rooted in integrity, teamwork, and growth. We are seeking dedicated individuals to join our warehouse team and help us drive efficiency and success across all operations.

Job Description

Signal Tru Brand is seeking a professional and motivated Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our clients, ensuring their inquiries are handled with care and efficiency. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a genuine desire to assist customers.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently and professionally

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal departments to ensure client satisfaction

• Provide product and service information to existing and prospective customers

• Follow up with clients to ensure issues are resolved and satisfaction is met

• Maintain a positive, empathetic, and professional attitude toward customers at all times

Qualifications

• High school diploma or equivalent; associate degree preferred

• Minimum of 1 year of experience in a customer service or client-facing role

• Excellent verbal and written communication skills

• Strong organizational and time-management abilities

• Proficiency in Microsoft Office Suite and general computer skills

• Ability to remain calm under pressure and manage multiple tasks

• Reliable, detail-oriented, and team-focused

Benefits

• Competitive salary based on experience ($36,000 – $46,000 per year)

• Opportunities for professional development and growth within the company

• Supportive and collaborative work environment

• Paid time off and holidays

• Health and wellness benefits

• On-site training and continuous learning opportunities