About Us

At Captura Hall, we are committed to capturing innovation and turning it into impactful strategies for business growth. As a creative consulting and marketing firm, we provide high-quality branding, campaign execution, and data-driven marketing services for businesses seeking to elevate their presence. Our team values precision, collaboration, and a deep understanding of each client’s unique identity. Join us in shaping powerful marketing experiences that leave a lasting impression.

Job Description

We are seeking a dedicated and personable Customer Service Assistant to join our team in Grand Rapids, MI. In this role, you will serve as the first point of contact for our clients, providing support, answering inquiries, and ensuring a smooth customer experience. This position requires excellent communication skills, attention to detail, and a proactive attitude to help resolve customer concerns efficiently.

Key Responsibilities

• Provide prompt, courteous, and professional support to customers via phone, email, and in-person.

• Assist with order processing, account updates, and service inquiries.

• Maintain accurate records of interactions and transactions.

• Coordinate with internal departments to resolve issues and fulfill customer requests.

• Monitor and follow up on pending customer matters to ensure timely resolution.

• Support the Customer Service Manager with administrative and operational tasks

Qualifications

• High school diploma or equivalent; associate degree preferred.

• Minimum of 1 year of experience in a customer-facing role.

• Strong verbal and written communication skills.

• Ability to multitask and manage time effectively.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Positive attitude and strong problem-solving abilities.

Benefits

• Competitive salary: $34,000 - $42,000 per year

• Opportunities for career advancement and skill development

• Supportive and collaborative team environment

• Paid time off and holidays

• Health and wellness support

• Ongoing training and development programs