About Us

At Reboot Staff, we specialize in revitalizing workforce strategies by connecting top-tier talent with forward-thinking companies. Our mission is to bring innovative staffing solutions that empower both clients and employees to reach their full potential. With a strong focus on professional development, collaboration, and long-term success, Reboot Staff is redefining the standard for modern staffing services.

Job Description:

Swift 7 Consultants is seeking a reliable and detail-oriented Call Center Agent to join our customer service team in Montgomery, AL. In this role, you will handle inbound and outbound calls, provide information about services, resolve customer issues, and ensure a high level of client satisfaction.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional manner

• Provide accurate information regarding services, billing, and account details

• Document customer interactions and follow up on open issues

• Handle complaints or escalations with patience and problem-solving skills

• Maintain call center performance metrics including quality, efficiency, and call volume

• Collaborate with supervisors and other departments to enhance service delivery

Qualifications:

• High school diploma or equivalent required

• Prior experience in a call center or customer service environment preferred

• Excellent verbal communication and listening skills

• Strong problem-solving abilities and attention to detail

• Ability to work in a fast-paced and team-oriented environment

• Basic computer literacy and familiarity with call center systems

Benefits:

• Competitive salary within the $34,000 – $41,000 range

• Opportunities for advancement and professional development

• Paid training and ongoing support

• Health, dental, and vision insurance options

• Paid time off and holidays

• Positive and supportive work culture