About Us

At Reboot Staff, we specialize in revitalizing workforce strategies by connecting top-tier talent with forward-thinking companies. Our mission is to bring innovative staffing solutions that empower both clients and employees to reach their full potential. With a strong focus on professional development, collaboration, and long-term success, Reboot Staff is redefining the standard for modern staffing services.

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Montgomery, AL. In this role, you will be responsible for providing outstanding customer service, responding to inquiries, and ensuring client satisfaction across all support channels. This is an excellent opportunity for someone looking to start or advance a career in customer service with a reputable and growth-focused company.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner

• Troubleshoot issues and resolve complaints efficiently

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal departments to ensure smooth resolution of issues

• Follow communication procedures and guidelines consistently

• Provide feedback on the customer service process to improve overall quality

• Support the customer service team with administrative tasks as needed

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in customer service or administrative support is a plus

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in Microsoft Office and basic computer systems

• Ability to work independently and as part of a team

• Strong organizational and multitasking skills

Benefits

• Competitive salary ($41,000 - $51,000 annually)

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development and training opportunities

• Supportive and collaborative work environment

• Clear pathways for internal advancement