About Us

Reboot Staff is a dynamic staffing and business support agency committed to helping professionals and companies streamline operations and enhance productivity. We prioritize efficiency, discretion, and professionalism in every service we offer. Our team thrives in a fast-paced environment where innovation meets precision, and we are proud to support career growth and professional development at all levels.

Job Description

Reboot Staff is seeking a dedicated and detail-oriented Customer Service Representative to join our growing team in Montgomery, AL. This position plays a vital role in maintaining strong customer relationships and ensuring a high level of satisfaction through professional communication and problem-solving.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and courteous manner

• Resolve customer complaints efficiently while maintaining a positive customer experience

• Process orders, forms, applications, and requests accurately

• Maintain up-to-date knowledge of company products and services

• Document all customer interactions and update records as needed

• Collaborate with team members and other departments to resolve complex issues

• Provide feedback to management regarding recurring customer concerns

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree is a plus

• Previous customer service experience preferred

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and remain organized in a fast-paced environment

• Proficient in Microsoft Office and comfortable using customer service software

Benefits

• Competitive salary ($37,000 - $45,000 per year)

• Opportunities for career growth and advancement

• Comprehensive training and skill development

• Supportive and team-oriented work environment

• Paid time off and holidays