About Us
At Captura Hall, we are committed to delivering exceptional administrative and operational support to companies across multiple sectors. Based in Atlanta, GA, our company values precision, efficiency, and a high standard of professionalism in everything we do. We believe in empowering our team members with the tools and environment they need to succeed and grow within our organization.

Job Description

Captura Hall is seeking a reliable and detail-oriented Customer Service Representative to join our Atlanta team. In this role, you will be the first point of contact for clients and customers, providing timely and effective assistance while ensuring a positive experience. The ideal candidate is proactive, organized, and dedicated to offering exceptional service in every interaction.

Responsibilities

• Handle inbound and outbound calls in a professional manner

• Respond to customer inquiries via phone and email

• Resolve customer issues efficiently while maintaining a positive attitude

• Process orders, forms, applications, and requests

• Maintain accurate records of customer interactions

• Collaborate with internal departments to support customer needs

• Follow communication procedures and guidelines

Qualifications

• High school diploma or equivalent; associate degree preferred

• Proven experience in a customer service or call center role

• Strong verbal and written communication skills

• Ability to multitask, prioritize, and manage time effectively

• Basic computer skills and familiarity with CRM systems

• Excellent problem-solving abilities and attention to detail

• Must be able to work on-site in Atlanta, GA

Benefits

• Competitive salary based on experience ($34,000 - $46,000/year)

• Opportunities for professional growth and career advancement

• Skill development through ongoing training and support

• Supportive and collaborative team environment

• Full-time, stable position with consistent hours