About Us

At Sphirea Plus, we are committed to delivering reliable customer service solutions that help businesses thrive. Our mission is to enhance customer experiences through professional and efficient call center operations. With a focus on integrity, performance, and growth, we offer a supportive work environment where team members are encouraged to reach their full potential.

Job Description

We are seeking a Call Center Agent to join our growing team in Austin, TX. The ideal candidate will handle inbound and outbound calls, provide accurate information, resolve customer issues, and ensure a positive customer experience in every interaction. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

• Answer incoming customer calls and respond to inquiries professionally

• Make outbound calls to follow up on customer requests or offer services

• Resolve customer complaints with patience and efficiency

• Document customer interactions accurately using internal systems

• Meet daily, weekly, and monthly performance targets

• Collaborate with team members and supervisors to improve service delivery

• Stay informed about company services, policies, and promotions

Qualifications

• High school diploma or equivalent required

• Previous experience in a call center or customer service role preferred

• Excellent verbal and written communication skills

• Strong problem-solving and multitasking abilities

• Comfortable using computer systems and phone software

• Ability to maintain a positive and professional attitude in all situations

• Must be punctual, reliable, and a team player

Benefits

• Competitive salary ($35,000 - $45,000 per year)

• Opportunities for career growth and advancement

• Ongoing training and skill development

• Supportive and team-oriented work environment

• Full-time position with consistent scheduling