About Us
Story Lane Box is a customer-driven organization dedicated to helping clients build stronger relationships with their audience through personalized and innovative solutions. Based in Minneapolis, we pride ourselves on delivering value through creativity, dedication, and high-quality service. Our team is made up of professionals who are passionate about client success and long-term impact.

Job Description

Story Lane Box is seeking a dedicated and professional Call Center Agent to join our Minneapolis team. This role involves handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing product information in a courteous and efficient manner. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering excellent customer service.

Responsibilities

• Handle incoming customer calls in a timely and professional manner

• Provide accurate information regarding products, subscriptions, and services

• Resolve customer issues, complaints, and concerns with empathy and efficiency

• Maintain records of customer interactions and update relevant databases

• Follow call center procedures and performance standards

• Collaborate with internal teams to ensure customer satisfaction

Qualifications

• High school diploma or equivalent; associate degree preferred

• Previous experience in a call center or customer service role is an advantage

• Excellent verbal and written communication skills

• Strong listening and problem-solving abilities

• Comfortable working with CRM systems and call management software

• Ability to multitask and manage time effectively

Benefits

• Competitive salary ranging from $35,000 to $39,000 annually

• Growth opportunities within a dynamic and supportive team

• Ongoing training and skill development programs

• Positive work culture and professional development support

• Full-time schedule with consistent hours