About Us

Catch Vibe Voice is an innovative brand engagement agency dedicated to creating unforgettable experiences through live events, experiential marketing, and strategic planning. Based in Cleveland, OH, we work closely with a wide range of clients to craft dynamic and impactful events that capture attention and deliver results. Our team is passionate, professional, and focused on excellence in every detail.

Job Description

We are looking for a dedicated and personable Entry Level Customer Service Assistant to join our Cleveland team. In this role, you will be the first point of contact for our clients, ensuring their inquiries are handled efficiently and professionally. If you enjoy problem-solving, working in a team, and helping customers, this is the perfect opportunity to build your career in customer service.

Responsibilities

• Greet and assist customers with professionalism and a positive attitude

• Respond to inquiries via phone, email, or in-person

• Maintain accurate records of customer interactions

• Resolve basic issues and escalate more complex problems to the appropriate departments

• Support the customer service team with administrative tasks as needed

• Follow company procedures and service standards at all times

Qualifications

• High school diploma or equivalent required

• Strong communication and interpersonal skills

• Ability to multitask and remain organized in a fast-paced environment

• A friendly, patient, and customer-focused mindset

• Proficiency in basic computer applications (e.g., email, word processing, data entry)

• No previous experience required; training will be provided

Benefits

• Competitive salary ($42,000–$50,000 per year)

• Career growth opportunities within the company

• Paid training and development programs

• Supportive team environment

• Full-time schedule with consistent hours

• Access to additional skill-building resources