About Us

Reboot Staff is a professional staffing and talent solutions company committed to connecting skilled professionals with businesses in need of high-performing talent. Our team focuses on delivering personalized recruitment services to meet the evolving demands of a wide range of industries. At Reboot Staff, we prioritize growth, innovation, and excellence in every area of our business.

Job Description

Reboot Staff is currently seeking a professional and motivated Customer Service Agent to join our team in Montgomery, AL. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and providing exceptional support across various communication channels.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

• Resolve customer complaints and provide accurate information regarding products and services

• Maintain detailed records of customer interactions and transactions

• Follow up with customers to ensure their issues are fully resolved

• Collaborate with other departments to improve overall customer experience

• Adhere to company policies and procedures at all times

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

• Previous experience in a customer service role is strongly preferred

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work independently and in a team-oriented environment

• Proficient in basic computer skills and customer service software

Benefits

• Competitive salary ($40,000 – $50,000 per year)

• Opportunities for professional development and growth

• Skill-building training programs

• Supportive and collaborative work environment

• Full-time position with consistent schedule