About Us

SharpContra is a dynamic event production company based in Austin, TX, known for delivering high-quality corporate, private, and public events. With a strong commitment to precision, creativity, and client satisfaction, our team works closely with businesses and organizations to execute events that leave a lasting impression. At SharpContra, we value professionalism, innovation, and continuous growth.

Job Description

We are currently seeking a Client Account Representative to join our team in Austin, TX. The ideal candidate will be responsible for managing client relationships, addressing client needs, and ensuring a high level of satisfaction. This position requires strong communication skills, attention to detail, and a client-first mindset.

Responsibilities

• Serve as the primary point of contact for assigned client accounts

• Maintain strong, long-term relationships with clients

• Understand client objectives and coordinate solutions to meet their needs

• Prepare and present account updates, progress reports, and performance metrics

• Collaborate with internal departments to ensure client goals are achieved

• Handle inquiries, resolve issues, and provide prompt, effective solutions

• Monitor client satisfaction and implement improvement strategies as needed

Qualifications

• Bachelor’s degree in Business, Communications, or a related field (preferred)

• 1-2 years of experience in customer service, account management, or a similar role

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Problem-solving mindset with a proactive approach

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office and basic CRM tools

Benefits

• Competitive salary ($58,000 - $62,000 per year)

• Opportunities for professional growth and development

• Skills training and continuous learning programs

• Supportive and team-oriented work environment

• Full-time, stable position based in Austin, TX