About Us

Chats Cloud Cover is a customer-focused company that provides innovative cloud communication solutions for businesses of all sizes. Our mission is to help companies enhance their customer engagement through secure, reliable, and scalable cloud-based platforms. We are committed to building a collaborative work environment where employees can grow professionally and make a real impact.

Job Description

We are currently seeking a detail-oriented and customer-focused Data Entry Customer Service representative to join our team in Cleveland, OH. This position is ideal for someone who excels in data management and enjoys assisting customers with professionalism and care. The role combines clerical accuracy with customer service, ensuring data integrity while supporting client inquiries and resolutions.

Responsibilities

• Accurately input and update customer data in our systems

• Respond to customer inquiries via phone, email, or chat in a courteous and professional manner

• Resolve issues promptly or escalate them to the appropriate department

• Maintain organized records of customer interactions and transactions

• Collaborate with internal teams to improve service and data processes

• Perform routine administrative tasks as assigned

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Proven experience in data entry, customer service, or administrative support

• Strong typing and computer skills (MS Office proficiency)

• Excellent communication and interpersonal abilities

• High attention to detail and accuracy

• Ability to work independently and as part of a team

Benefits

• Competitive salary ($31,000 – $40,000 per year)

• Growth opportunities within the company

• Skill development and training programs

• Supportive and professional work environment

• Full-time, consistent schedule