About Us

Chats Cloud Cover is a dynamic and forward-thinking organization committed to delivering innovative communication solutions to businesses across various industries. Our mission is to empower brands with tailored marketing strategies and exceptional service that drive measurable results. Headquartered in Columbus, OH, we pride ourselves on a collaborative culture, professional development, and excellence in every project we take on.

Job Description
We are seeking a detail-oriented and reliable Data Entry Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer data, responding to inquiries via email or phone, and ensuring accurate and timely entry of information into our systems. You will play a vital role in maintaining the quality and integrity of customer records while providing excellent service support.

Responsibilities

• Enter and update customer data accurately in company databases

• Respond to customer inquiries via phone, email, or chat in a professional manner

• Verify data for accuracy and completeness

• Maintain confidentiality of customer information

• Assist in resolving customer issues and follow up as needed

• Collaborate with team members and departments to improve data processes

• Perform other administrative duties as assigned

Qualifications

• High school diploma or equivalent; associate degree preferred

• Previous experience in data entry or customer service roles

• Strong typing skills and attention to detail

• Excellent verbal and written communication skills

• Proficiency in Microsoft Office and data management systems

• Ability to multitask, stay organized, and work under minimal supervision

Benefits

• Competitive salary ($40,000 - $49,000 annually)

• Opportunities for growth and advancement within the company

• Development of valuable administrative and communication skills

• Supportive and professional work environment

• On-the-job training and continuous support