Sphirea Plus - About Us

At Sphirea Plus, we are a forward-thinking company dedicated to delivering exceptional service and innovative solutions to our clients. With a focus on growth, collaboration, and customer satisfaction, we pride ourselves on fostering a dynamic and inclusive workplace. We are constantly evolving, and our commitment to providing the highest level of customer support is at the heart of everything we do.

Job Description

Sphirea Plus is currently seeking a highly motivated and detail-oriented Customer Support Assistant to join our team in Dallas, TX. In this role, you will serve as the first point of contact for our clients, ensuring inquiries are resolved professionally and efficiently. You will work closely with other departments to provide seamless customer experiences and maintain high satisfaction levels.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal systems

• Maintain accurate records of customer interactions and transactions

• Escalate complex issues to the appropriate departments when necessary

• Assist with resolving product or service problems by clarifying complaints and determining the best solutions

• Follow up with customers to ensure full resolution and satisfaction

• Support administrative tasks and contribute to team improvement initiatives

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred

• Minimum of 1-2 years of experience in a customer support or administrative role

• Strong written and verbal communication skills

• Ability to multitask, prioritize, and manage time effectively

• Proficiency in Microsoft Office Suite and CRM software

• A professional, positive, and team-oriented attitude

Benefits

• Competitive salary: $70,000 - $75,000 annually

• Opportunities for professional growth and development

• Collaborative and supportive work environment

• Training and upskilling programs

• Paid time off and company holidays

• Health, dental, and vision insurance