About Us

At Signal Tru Brand, we are committed to delivering high-quality branding solutions tailored to the unique needs of our clients. Located in New Orleans, LA, our company thrives on precision, creativity, and professionalism. We believe in building strong internal teams that are as dependable and detail-oriented as the services we provide. As we continue to expand, we’re looking for individuals who are eager to grow with us and contribute to our success.

Job Description:
We are seeking a dedicated Customer Support Specialist to provide exceptional service to our valued customers. The ideal candidate will be responsible for resolving customer inquiries, ensuring product satisfaction, and maintaining strong relationships with clients. This is a full-time position offering opportunities for career growth and development.

Responsibilities:

• Answer customer inquiries via phone, email, and chat in a timely and professional manner.

• Troubleshoot product issues and provide accurate solutions to resolve customer concerns.

• Maintain up-to-date knowledge of company products and services to offer relevant assistance.

• Document customer interactions and maintain records in the company’s system.

• Collaborate with other departments to ensure customer satisfaction and resolve any issues.

• Continuously improve product and service offerings based on customer feedback.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• At least 2 years of experience in customer service or a related field.

• Excellent communication skills (both verbal and written).

• Strong problem-solving abilities and attention to detail.

• Ability to work well in a team and handle multiple tasks simultaneously.

• Proficiency in Microsoft Office and customer service software.

Benefits:

• Competitive salary range ($50,000 - $60,000 per year).

• Opportunities for career advancement and professional development.

• Comprehensive health and dental insurance.

• Paid time off (PTO) and holidays.

• 401(k) retirement plan with company match.

• A supportive and collaborative work environment.