About Us

Sharpcontra is a dynamic and forward-thinking company committed to delivering innovative strategies and impactful solutions across multiple industries. With a strong presence in the Austin market, we strive to push boundaries and foster a professional environment where creativity and strategy come together to drive success. At Sharpcontra, we value dedication, teamwork, and the constant pursuit of excellence.

Job Description

Sharpcontra is currently seeking a Client Account Representative to join our dynamic team in Austin, TX. The ideal candidate will be responsible for maintaining and expanding relationships with existing clients while identifying new business opportunities. This is a client-facing role that requires strong communication, problem-solving, and organizational skills.

Responsibilities

• Serve as the main point of contact for assigned client accounts

• Develop strong, long-term relationships with clients to ensure satisfaction and retention

• Manage and monitor the performance of client accounts to meet service expectations

• Resolve client inquiries and issues in a timely and professional manner

• Identify opportunities to upsell or cross-sell additional services

• Collaborate with internal teams to ensure client needs are met

• Prepare regular reports on account status and performance metrics

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred

• Proven experience in account management, client services, or a similar role

• Excellent interpersonal and communication skills

• Strong organizational and time-management abilities

• Ability to multitask and handle multiple accounts simultaneously

• Proficiency in Microsoft Office Suite and CRM systems

Benefits

• Competitive salary: $58,000 – $62,000 per year

• Professional development and growth opportunities

• Supportive and collaborative team environment

• Comprehensive training and onboarding

• Full-time position with consistent schedule