About Us

Story Lane Box is a forward-thinking organization dedicated to helping businesses and individuals streamline their operations through professional support and strategic planning. We pride ourselves on fostering a culture of collaboration, innovation, and excellence in all that we do. Our team values integrity, efficiency, and growth, and we’re looking for a reliable Administrative Assistant to join our growing company.

Job Description

We are looking for a detail-oriented and dependable Customer Support Assistant to join our growing team in Santa Ana. This role is essential to maintaining a high standard of service and ensuring our customers receive timely, helpful, and respectful support. You will serve as the first point of contact for customer inquiries and will help resolve issues with a solution-focused approach.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Resolve customer complaints efficiently and professionally

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal departments to address customer needs

• Identify and escalate priority issues when necessary

• Follow communication procedures, guidelines, and policies

• Assist in updating FAQs and support resources

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred

• 1+ year of experience in customer service or a similar role

• Strong communication and problem-solving skills

• Proficiency in Microsoft Office and basic CRM systems

• Ability to multitask and work in a fast-paced environment

• Professional demeanor and a customer-first mindset

Benefits

• Competitive salary ($48,000–$58,000 annually)

• Opportunities for professional growth and career development

• Training and skill-building workshops

• Supportive and collaborative work environment

• Paid time off and holidays