About Us
At Sharpcontra, we specialize in delivering high-impact experiences through expertly coordinated events. Based in Detroit, MI, our company is dedicated to innovation, professionalism, and excellence in every project we manage. With a focus on creativity and strategic planning, we bring our clients’ visions to life by organizing seamless and memorable events.

Job Description

We are seeking a Customer Support Assistant to join our team in Detroit, MI. This role is responsible for providing efficient, accurate, and friendly support to customers through phone, email, and in-person communication. The ideal candidate is organized, solution-oriented, and thrives in a team-focused environment.

Responsibilities

• Respond to customer inquiries and provide information about products and services

• Resolve complaints, process orders, and handle returns or exchanges

• Maintain detailed and accurate records of customer interactions

• Follow up with customers to ensure their needs are met

• Collaborate with internal departments to support customer needs

• Provide feedback to help improve support processes and client satisfaction

Qualifications

• High school diploma or equivalent (Associate degree preferred)

• Previous experience in customer service or administrative support

• Strong verbal and written communication skills

• Ability to handle multiple tasks and prioritize efficiently

• Proficiency with basic computer systems and CRM software

• Strong problem-solving and interpersonal skills

Benefits

• Competitive salary ranging from $60,000 to $67,000 per year.

• Opportunities for professional growth and career development.

• Supportive and collaborative team environment.

• Skills development and ongoing training programs.

• Full-time, stable position in a growing company.