About Us:

Beloform is a dynamic and innovative company focused on providing exceptional customer service in various industries. We pride ourselves on creating a supportive work environment where every employee has the opportunity to contribute, grow, and succeed. At Beloform, we believe in fostering a culture of respect, collaboration, and continuous learning.

Job Description:

We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Atlanta, GA. As a Call Center Agent, you will be responsible for handling customer inquiries, providing information about our products and services, and resolving issues efficiently. You will play a crucial role in ensuring that our customers have a positive experience with Beloform.

Responsibilities:

• Handle inbound and outbound calls in a professional and friendly manner.

• Address customer inquiries, provide product information, and resolve issues promptly.

• Maintain accurate records of customer interactions and transactions.

• Follow up with customers as needed to ensure satisfaction.

• Work collaboratively with team members to achieve department goals.

• Adhere to company policies and procedures to maintain high-quality service.

Qualifications:

• High school diploma or equivalent (required).

• Previous experience in customer service or call center environment is preferred.

• Strong communication skills, both verbal and written.

• Ability to remain calm and composed in challenging situations.

• Excellent problem-solving skills and attention to detail.

• Strong organizational skills and the ability to multitask.

• Proficiency in Microsoft Office Suite and basic computer skills.

Benefits:

• Competitive salary based on experience.

• Opportunities for professional growth and career advancement.

• Comprehensive benefits package (health, dental, and vision insurance).

• Paid time off (PTO) and holiday leave.

• Supportive work environment with ongoing training.

• Access to employee wellness programs.