About Us:

Captura Hall is a leading organization committed to excellence and innovation in providing exceptional services. Our team is dedicated to cultivating an environment where creativity, professionalism, and customer satisfaction come together. As we continue to expand, we are looking for a talented Communications Agent to join our team and contribute to our mission of delivering top-tier communication solutions.

Job Description
We are seeking a professional and customer-focused Customer Service Representative to join our team in Saint Louis. The ideal candidate will handle customer inquiries, resolve issues, and provide support in a timely and efficient manner. This is a great opportunity to become part of a growing company where your contributions truly matter.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person

• Resolve product or service issues by clarifying the customer’s concerns

• Provide accurate, valid, and complete information using the proper tools and resources

• Follow communication procedures, guidelines, and company policies

• Maintain customer records by updating account information

• Collaborate with team members to ensure overall customer satisfaction

• Identify and escalate priority issues when necessary

Qualifications

• High school diploma or equivalent required; associate degree or higher is a plus

• Proven customer support experience or experience in a client-facing role

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to work in a fast-paced environment

• Proficient with basic computer systems and software

Benefits

• Competitive salary ($36,000 - $45,000 per year)

• Opportunities for professional growth and career advancement

• Ongoing training and support to enhance your skills

• Supportive and collaborative team environment

• Full-time stable employment with a reputable company