About Us

At Sphirea Plus, we specialize in creating unforgettable event experiences for businesses, brands, and organizations across various industries. Our team is driven by creativity, precision, and passion for excellence. We are committed to delivering outstanding event solutions that exceed expectations and strengthen client relationships.

Job Description

We are seeking a motivated and detail-oriented Customer Support Specialist to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction. This is a vital role in ensuring our clients receive the support they need to succeed.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner

• Provide accurate information and troubleshoot product or service issues

• Maintain detailed records of customer interactions and feedback

• Collaborate with internal teams to resolve complex issues

• Follow up with customers to ensure resolution and satisfaction

• Identify patterns in customer concerns and suggest improvements

• Maintain a positive, empathetic, and professional attitude at all times

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• 1+ year of experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving and conflict-resolution abilities

• Proficient with basic computer systems and CRM software

• Ability to work independently and as part of a team

• Strong organizational skills and attention to detail

Benefits

• Competitive salary based on experience ($45,000 - $60,000 annually)

• Opportunities for professional development and career advancement

• Supportive and collaborative team environment

• On-the-job training and skill development

• Comprehensive benefits package available for full-time employees