About Us

At Bela Brand Bat, we are committed to delivering high-quality products and services that meet the evolving needs of our customers. Our company culture thrives on collaboration, integrity, and continuous improvement. With a growing presence in the market, we focus on building strong relationships with our clients and team members. Join us and become part of a company where your contributions truly matter.

Job Description

We are seeking a Customer Support Specialist to join our team in Houston, TX. The ideal candidate will be responsible for providing excellent customer service and support to ensure client satisfaction. You will act as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a smooth experience with our services.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner

• Resolve product or service problems by clarifying customer complaints and determining the best solution

• Maintain customer records by updating account information and tracking interactions

• Collaborate with internal departments to address customer needs and follow up on service requests

• Provide product and service information accurately and efficiently

• Assist in developing support materials and improving processes based on customer feedback

• Ensure high levels of customer satisfaction and maintain a positive company image

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred

• Previous experience in customer service or support role (1+ year preferred)

• Strong communication and problem-solving skills

• Ability to multitask and remain calm under pressure

• Proficient in using customer service software and tools

• Detail-oriented and organized

Benefits

• Competitive salary ranging from $42,000 to $53,000 annually

• Opportunities for growth and career advancement

• On-the-job training and skill development

• Supportive and collaborative team environment

• Full-time position with consistent schedule