About Us

At Next Comms Talk, we are passionate about building impactful communication strategies that drive business growth and brand visibility. Based in the heart of New York City, our team thrives on innovation, collaboration, and delivering tailored marketing solutions to a diverse client base. We’re committed to developing strong partnerships and offering opportunities for our team to grow professionally in a dynamic environment.

Job Description

We are looking for a Customer Support Specialist to join our team in New York, NY. The ideal candidate will provide exceptional support to our clients by addressing inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner

• Troubleshoot product or service issues and provide clear solutions

• Document customer interactions and follow up as necessary

• Collaborate with internal departments to resolve complex customer issues

• Maintain detailed knowledge of company products, services, and procedures

• Deliver exceptional service while meeting performance goals and KPIs

• Identify and escalate priority issues to the appropriate channels

Qualifications

• Previous experience in customer support or a related role

• Strong verbal and written communication skills

• Excellent problem-solving abilities and attention to detail

• Ability to work independently and as part of a team

• Proficiency in using CRM software and support tools

• High school diploma or equivalent required; college degree is a plus

Benefits

• Competitive salary: $55,000 - $65,000 per year

• Opportunities for professional growth and career advancement

• Dynamic and collaborative work environment

• Training and development programs

• Paid time off and company holidays