About Us:
Hype Tier is a forward-thinking company that specializes in delivering creative and impactful marketing solutions to businesses across various industries. We are dedicated to helping our clients enhance their brand presence and achieve their marketing goals. Our team thrives in a fast-paced, innovative environment, where collaboration and growth are key drivers of success.

Job Description:
We are seeking a dedicated and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, troubleshooting issues, and providing timely solutions. You will play a key role in ensuring that our customers have a positive experience while interacting with our company. The ideal candidate will possess excellent communication skills and the ability to manage customer concerns in a professional and efficient manner.

Responsibilities:

• Provide outstanding customer support via phone, email, and live chat

• Respond to customer inquiries and resolve issues in a timely and effective manner

• Document customer interactions and escalate issues to appropriate teams when necessary

• Maintain product knowledge to offer accurate solutions and recommendations

• Assist in processing orders, returns, and exchanges

• Identify and report recurring customer issues to management

• Support the development and implementation of customer service policies and procedures

• Work collaboratively with other departments to ensure customer satisfaction

• Ensure that all customer concerns are addressed and resolved in accordance with company standards

Skills & Qualifications:

• Proven experience in customer support or a similar role

• Excellent communication and problem-solving skills

• Strong attention to detail and organizational skills

• Ability to work in a fast-paced environment and handle multiple tasks

• Familiarity with customer support software and tools

• Strong interpersonal skills with a customer-centric mindset

• High school diploma or equivalent; further education in customer service or related fields is a plus

Benefits:

• Competitive salary

• Opportunities for career advancement and growth

• Health and wellness benefits

• Paid time off and holidays

• Positive and inclusive company culture

• Professional development opportunities