About Us:
Sociaxe is a forward-thinking company committed to helping businesses enhance their market presence through strategic and innovative solutions. Our team is dedicated to delivering high-quality services while fostering an environment that promotes professional growth and collaboration. We believe in continuous improvement, adaptability, and empowering our employees to reach their full potential.

Job Description:
We are looking for a detail-oriented and customer-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a smooth service experience. The ideal candidate is a problem-solver with excellent communication skills and a passion for delivering outstanding customer support.

Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and in-person interactions

• Provide accurate information about products, services, and company policies

• Resolve customer complaints and escalate issues when necessary

• Maintain records of customer interactions and transactions

• Process orders, returns, and account updates efficiently

• Work closely with other departments to ensure seamless service delivery

• Assist in identifying areas for process improvements and contribute to team success

• Adhere to company policies and customer service protocols

Skills & Qualifications:

• Previous experience in customer service or a related field preferred

• Strong verbal and written communication skills

• Ability to multitask and work in a fast-paced environment

• Problem-solving skills with a proactive attitude

• Proficiency in Microsoft Office and customer service software

• High attention to detail and organizational skills

• High school diploma or equivalent required

Benefits:

• Competitive salary

• Opportunities for career growth and professional development

• Health and wellness benefits

• Paid time off and holidays

• Supportive and team-oriented work environment