About Us

Signal Tru Brand is a dynamic and customer-focused company dedicated to providing high-quality products and an exceptional shopping experience. We value professionalism, efficiency, and a strong commitment to customer service. Our team thrives on collaboration and growth, offering employees opportunities to develop their skills and advance in their careers.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in New Orleans, LA. The ideal candidate will assist in resolving customer inquiries, processing orders, and ensuring a smooth customer experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering high-quality service.

Responsibilities

• Handle customer inquiries via phone and email, providing accurate and timely responses.
• Process orders, returns, and exchanges while maintaining detailed records.
• Assist in troubleshooting customer issues and escalating cases when necessary.
• Maintain a high level of product knowledge to effectively address customer concerns.
• Ensure customer satisfaction by following up on unresolved inquiries.
• Support internal teams with administrative tasks related to customer service.
• Adhere to company policies and procedures to maintain service quality.

Skills and Qualifications

• Previous experience in customer support or a related field preferred.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills with attention to detail.
• Proficiency in Microsoft Office and CRM software is a plus.
• Ability to work independently and collaboratively with a team.

Benefits

• Competitive salary based on experience.
• Opportunities for career growth and professional development.
• Comprehensive training and support.
• Positive and team-oriented work environment.

Join Signal Tru Brand and become part of a company that values customer satisfaction and service excellence. Apply today.