About Us

At Sonar Spark, we specialize in providing cutting-edge technology solutions and exceptional customer service. We are committed to offering innovative products and services that drive success for our clients. Our team is growing, and we are looking for motivated, reliable individuals to help us maintain and enhance the high-quality service our customers rely on.

Job Description

We are looking for a Customer Support Assistant to join our team. In this role, you will be responsible for providing excellent customer service, resolving issues, and ensuring customer satisfaction. The ideal candidate will be proactive, detail-oriented, and eager to contribute to the overall success of the company.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve customer issues and provide timely solutions.
• Document and track customer interactions in the company’s CRM system.
• Assist in troubleshooting product or service-related problems.
• Provide follow-up to ensure customer satisfaction.
• Work collaboratively with other teams to address customer needs.
• Maintain product knowledge and stay updated on company offerings.

Skills & Qualifications

• Strong communication skills, both written and verbal.
• Excellent problem-solving and conflict resolution abilities.
• Proficient in using customer service software and CRM systems.
• Ability to work well in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Previous experience in customer support or a related field is a plus.

Benefits

• Competitive salary.
• Opportunities for career growth and advancement.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive work environment.

If you are passionate about providing excellent customer service and want to be a part of a fast-growing company, we would love to hear from you. Apply today!